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Putting Which Customer First

Managing to balance customer issues seems like an obvious skill most managers on the frontline would have down pat.  However, what happens when multiple issues happen at the same time?  How do you...

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Hot Off the Press – New Tools for Better Managers

We are pleased to announce an abundance of new resources available to top performing managers for free! Better Managers Resource eNewsletter - The August/September issue of the Better Managers Resource...

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Six Ways to Influence Customer Loyalty

  My husband and I ate out Friday night at a restaurant some friends told us about.  The restaurant wasn’t new, we didn’t have a coupon or special offer, and it wasn’t exactly convenient to where we...

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